At www.thyrocarekovilpatti.com, operated by G.S. Labs (a unit of G.S. Enterprises), we strive to ensure a seamless and satisfactory experience for our customers. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and cancellations for our services. By using our website, you agree to these terms.

1. Applicability

1.1 Scope of Services This policy applies to all diagnostic tests, home sample collections, and other services booked through our website.

1.2 Exclusions The policy does not cover health tips, blogs, or loyalty and referral programs, as these are informational and reward-based features that do not involve direct financial transactions.

2. Cancellation Policy

2.1 Cancellation Before Sample Collection Customers may cancel their bookings without penalty if the cancellation request is made prior to the home sample collection or before arriving at the diagnostic center. To cancel, contact our customer support team using the details provided below.

2.2 Cancellation After Sample Collection Once the sample collection process has been completed, cancellations will not be allowed, as the testing process will already be initiated.

2.3 How to Cancel To cancel a booking, please:

• Call our customer support team at [Contact Number].

• Provide your booking reference ID and registered contact details.

• Specify the reason for cancellation.

2.4 Timelines All cancellation requests must be made at least 2 hours prior to the scheduled sample collection time.

3. Refund Policy

3.1 Eligibility for Refunds Refunds are applicable under the following circumstances:

• The customer cancels the booking prior to the sample collection.

• The service could not be fulfilled due to operational issues on our end (e.g., technician unavailability).

• Double payments or overcharges caused due to technical issues.

3.2 Non-Refundable Services Refunds will not be provided in the following scenarios:

• Cancellation after sample collection.

• Incorrect personal information provided by the customer, leading to a failed service delivery.

• Misuse of loyalty coins for discounted bookings.

3.3 Refund Process

• Refund requests will be reviewed and processed within 7-10 business days from the date of request.

• Refunds will be initiated to the original payment method (e.g., credit card, UPI, bank transfer) used during the booking.

• In the event of a payment gateway delay, we will notify you of the expected timeline.

3.4 How to Request a Refund To request a refund, please:

• Contact our customer support team via email or phone.

• Provide your booking reference ID, payment details, and the reason for the refund.

3.5 Partial Refunds In cases where only a portion of the service could be fulfilled, partial refunds may be issued at the discretion of G.S. Labs.

4. Changes to Appointments

4.1 Rescheduling Services

• Customers can reschedule their bookings without additional fees if the request is made at least 2 hours before the scheduled sample collection time.

• Rescheduling is subject to technician availability.

4.2 Service Unavailability If we are unable to fulfill your rescheduled appointment due to operational constraints, you may request a full refund.

5. Loyalty and Referral Program Bookings

5.1 Refunds for Bookings Using Loyalty Coins Refunds for bookings made using G.S. Labs Loyalty Coins will be processed as follows:

• The monetary portion of the payment (if any) will be refunded.

• Loyalty coins redeemed during the booking will be re-credited to your account.

5.2 Cancellation of Referrals Refunds are not applicable for rewards earned or redeemed via the referral program.

6. Contact Us

For cancellations, refunds, or queries regarding this policy, please contact us:

G.S. Labs (a unit of G.S. Enterprises)
📧 Email: info@thyrocarekovilpatti.com 
📞 Phone: +91-6383279695
🌐 Website: www.thyrocarekovilpatti.com

7. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. Users are encouraged to review this policy periodically for updates.